Refund policy

Return & Refund Policy

At Skofs, customer satisfaction is important to us. Because many of our products are made to order or shipped directly from suppliers, we only accept returns, replacements, or refunds for damaged, defective, or incorrect items.

Returns

You may request a return, replacement, or refund within 14 days of receiving your order if:

- The item arrives damaged

- The wrong item was received

- The product has a manufacturing defect

Non-Returnable Items

We do not accept returns or exchanges for:

- Change of mind

- Wrong size selected by the customer

- Incorrect shipping address provided by the customer

- Items damaged through misuse or normal wear

- Sale or clearance items

Please check product details, sizing, and shipping information carefully before placing your order.

Processing Time

Orders are processed within 1–3 business days before shipment.

Shipping Information

Shipping times may vary depending on location, customs, and carrier delays.

Tracking Information

All orders include tracking information once shipped.

Refunds

If your refund request is approved, the refund will be sent to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item received was incorrect or damaged.

Replacement Orders

If your item arrives damaged, defective, or incorrect, please contact us with:

- Your order number

- Photos or videos of the item

- A description of the issue

We will review the issue and arrange a replacement or refund if approved.

Contact Us

For any return or refund questions, contact us at:

Email: kisadunstan77@gmail.com